Guest Conduct Policy

At Rosemay Hotel, we are committed to providing a comfortable and enjoyable experience for all our guests. To ensure a pleasant stay for everyone, we kindly request that guests adhere to the following Guest Conduct Policy.

1. Respectful Behaviour:

1.1. Respect for Others:

  • Guests are expected to conduct themselves in a manner that is respectful of fellow guests, hotel staff, and the property.

1.2. Noise Levels:

  • Quiet hours are observed from 11pm to 7am. Guests are requested to keep noise levels to a minimum during this time to ensure a peaceful environment.

2. Safety and Security:

2.1. Security Procedures:

  • Guests must adhere to all security procedures and protocols established by the hotel. Tampering with or disabling security features is strictly prohibited.

2.2. Unattended Items:

  • Unattended personal items in public areas may be reported to hotel staff for security reasons. Guests are encouraged to use the provided safes for valuables.

3. Smoking and Vaping:

3.1. Non-Smoking Policy:

  • Rosemay Hotel is a non-smoking property. Smoking is not allowed in any indoor area, including guest rooms. Designated smoking areas are provided outdoors.

3.2. Vaping:

  • The use of electronic cigarettes and vaping devices is subject to the same restrictions as traditional smoking.

4. Alcohol and Substance Use:

4.1. Legal Drinking Age:

  • Guests must comply with local laws regarding the legal drinking age. Alcohol will not be served to individuals below the legal drinking age.

4.2. Illegal Substances:

  • The use, possession, or distribution of illegal substances is strictly prohibited on hotel premises.

5. Damage to Property:

5.1. Care of Hotel Property:

  • Guests are responsible for the care of hotel property and will be held liable for any damage caused through wilful or negligent actions.

5.2. In-Room Amenities:

  • Removal or relocation of in-room amenities, furnishings, or equipment is not permitted.

6. Compliance with Policies:

6.1. Policy Adherence:

  • Guests are required to comply with all hotel policies, including but not limited to payment and billing policies, child policies, and environmental sustainability policies.

6.2. Consequences for Non-Compliance:

  • Failure to adhere to this Guest Conduct Policy may result in interventions by hotel management, including warnings, eviction without refund, and potential legal action.

7. Guest Identification:

7.1. Providing Identification:

  • Guests may be required to provide valid government-issued identification upon request. This is for security purposes and may be necessary for certain services.

8. Contact Information:

8.1. Reception Desk:

  • For inquiries or assistance related to the Guest Conduct Policy, guests are encouraged to contact the hotel’s reception desk.

We appreciate your cooperation in adhering to our Guest Conduct Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.

Newly-renovated 4- Star Boutique Hotel located near to Heathrow Airport with direct access into Central London.

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