Social Media and Online Review Policy

At Rosemay Hotel, we value and appreciate the feedback and engagement of our guests on social media platforms and online review sites. This Social Media and Online Review Policy is designed to guide our guests and ensure a positive and respectful online community.

1. Feedback and Reviews:

1.1. Encouragement:

• We welcome and encourage guests to share their experiences on social media platforms and online review sites. Honest feedback allows us to continuously improve our services.

1.2. Constructive Criticism:

• Constructive criticism is valuable to us. If you encounter issues during your stay, we appreciate the opportunity to address them promptly. Please contact our reception desk or guest services to assist with any concerns.

2. Social Media Engagement:

2.1. Tagging and Mentions:

• Guests are encouraged to tag Rosemay Hotel and use relevant hashtags when sharing photos or posts related to their stay.

2.2. Response Time:

• Our social media team will make every effort to respond to comments, mentions, and direct messages in a timely manner.

3. Online Review Platforms:

3.1. Review Sites:

• Guests are invited to share their experiences on reputable online review platforms. Common platforms include TripAdvisor, Google Reviews, and other relevant sites.

3.2. Verification of Stay:

• To maintain the integrity of reviews, some platforms may require verification of a guest’s stay. We encourage guests to provide accurate and honest information.

4. Dispute Resolution:

4.1. Private Resolution:

• If a guest encounters issues, we prefer to address them privately. Guests are encouraged to contact the hotel directly to discuss concerns before posting negative reviews.

4.2. Resolution Process:

• Our team will investigate and address concerns promptly. If a resolution is achieved, guests are kindly requested to update or amend their review to reflect the positive outcome.

5. Respectful Communication:

5.1. Tone and Language:

• We request that all communication, whether positive or negative, be expressed in a respectful and professional manner. Offensive language, personal attacks, or discriminatory remarks will not be tolerated.

5.2. Privacy Consideration:

• Guests are reminded to respect the privacy of other guests and hotel staff when sharing content. Avoid sharing identifiable information without consent.

6. False Information:

6.1. Accuracy:

• We encourage guests to provide accurate and truthful information in their reviews. Deliberate misinformation or false claims may be addressed by the hotel management.

6.2. Verification Process:

• In cases where false information is suspected, the hotel reserves the right to request additional information or evidence to verify the claims.

7. Contact Information:

7.1. Guest Services:

• For inquiries or assistance related to the Social Media and Online Review Policy, guests are encouraged to contact our guest services at Front Office.

We appreciate your cooperation in following our Social Media and Online Review Policy. Your feedback is essential to our continuous improvement, and we look forward to creating memorable experiences for all our guests.