Left Luggage Policy

Objective:

At Rosemay Hotel, we understand the convenience of leaving luggage in a secure and designated area. Our Left Luggage Policy is designed to ensure the safety of our guests’ belongings while providing a convenient solution for those who wish to explore the area or have late departure times.

1. Left Luggage Service Hours:

1.1. Availability:

• The left luggage service is available during the hotel’s operational hours, from [8:00 AM] to [8:00 PM].

1.2. Check-Out Day Luggage Storage:

• Guests checking out of the hotel may utilise the left luggage service on the day of check-out until [3:00 PM].

2. Left Luggage Procedure:

2.1. Identification Required:

• Guests must present valid identification (e.g., passport, driver’s license) when depositing luggage. This ensures the security and proper identification of belongings.

2.2. Inventory Record:

• A hotel staff member will assist guests in completing a left luggage form, detailing the items being stored. A copy of the form will be provided to the guest.

2.3. Security Tags:

• Each piece of luggage will be tagged with a unique security tag. The corresponding tag will be given to the guest for retrieval.

2.4. Payment for Left Luggage:

• The left luggage service may be complimentary for a specified duration. For longer storage periods, charges may apply. Guests will be informed of any applicable fees during the storage process.

3. Items Permitted for Storage:

3.1. Permissible Items:

• Commonly accepted items for left luggage storage include suitcases, bags, backpacks, and small personal items. Items of high value, perishable goods, and hazardous materials are not permitted.

3.2. Size and Weight Limits:

• The size and weight of each piece of luggage must conform to the hotel’s left luggage storage guidelines. Oversized or excessively heavy items may be subject to additional charges.

4. Retrieval of Left Luggage:

4.1. Presentation of Tag:

• To retrieve left luggage, guests must present the corresponding security tag provided during the storage process.

4.2. Identification Verification:

• Guests must also present valid identification matching the details provided during the left luggage storage process.

4.3. Payment of Fees:

• Any applicable fees for extended storage periods must be settled upon retrieval of the luggage.

5. Left Luggage Period:

5.1. Duration of Storage:

• The standard duration for left luggage storage is [48] hours. Guests requiring storage beyond this period may be subject to additional charges.

5.2. Unclaimed Items:

• Items left in storage beyond the specified storage period without prior communication from the guest may be considered unclaimed. Unclaimed items may be subject to disposal or donation at the discretion of the hotel.

6. Liability:

6.1. Limitation of Liability:

• While every effort is made to ensure the security of left luggage, Rosemay Hotel is not liable for the loss, damage, or theft of items left in storage.

7. Contact Information:

7.1. Reception Desk:

• For inquiries or assistance related to left luggage, guests are encouraged to contact the reception desk at contact number.

We appreciate your cooperation in adhering to our Left Luggage Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.