Payment and Billing Policy

Reservation and Payment Process:

• Reservation Confirmation:
  • A valid credit or debit card is required to secure a reservation at Rosemay Hotel. Reservations can be made through our official website, by phone, or in person.
• Advance Deposit:
  • Some reservations may require an advance deposit to guarantee the booking. The amount and terms will be communicated at the time of reservation.
• Check-In Requirements:
  • Guests are required to present a valid government-issued photo ID and the credit/debit card used for the reservation at the time of check-in.
• Payment Methods:
  • We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Cash payments are accepted, and a valid credit/debit card must still be presented for incidental charges.
• Incidentals Hold:
  • Upon check-in, a pre-authorization hold will be placed on the guest’s credit/debit card to cover potential incidental charges. The amount is determined by the hotel and is released after check-out, pending any additional charges.

Cancellation and Refund Policy:

• Cancellation Period:
  • Cancellation policies vary based on the type of reservation and rate selected. Guests are advised to review the specific cancellation terms at the time of booking.
• Refunds:
  • Refunds for cancellations will be processed in accordance with the hotel’s cancellation policy. Refunds are typically issued to the original form of payment.
• No-Show Policy:
  • Guests who fail to check in on the scheduled arrival date without prior notice may be charged a no-show fee equivalent to the first night’s accommodation.

Billing and Invoicing:

• Billing Information:
  • The guest’s name, address, and contact information provided during the reservation process will be used for billing purposes.
• Itemised Receipts:
  • Upon check-out, guests will receive an itemized receipt detailing all charges incurred during their stay. This receipt will be provided in both printed and electronic formats.
• Corporate and Group Billing:
  • For corporate or group bookings, billing arrangements and requirements will be agreed upon in advance. A completed credit application may be required.

Additional Charges and Fees:

• Incidental Charges:
  • Incidental charges, such as room service, mini-bar, or damages, will be charged to the guest’s account. These charges will be clearly communicated, and a receipt will be provided.
• Taxes and Fees:
  • Applicable taxes and fees will be added to the room rate. The breakdown of these charges will be detailed on the final invoice.

Contact Information:

• Reception Desk:
  • For inquiries or assistance related to payment, billing, or reservations, guests are encouraged to contact the hotel’s reception desk 

We appreciate your cooperation in adhering to our Payment and Billing Policy. If you have any questions or require further clarification, please do not hesitate to contact our reception desk.